We welcome communication from all parents and carers if an issue arises. However, we have had a number of cases recently whereby parents and carers have arrived at reception, unannounced, to talk to staff. I must stress that we cannot guarantee that staff will be available to speak to parents and carers, if they arrive at reception without making a prior appointment. This is a particular issue at the end of the school day as many staff have other commitments outside of school which means that they are not always available. If a member of staff is unable to meet with a parent, reception staff will take details and forward to the relevant member of staff. School policy is that staff have up to 48 hours to return contact to parents and carers. We thank you in advance for your support and co-operation with this matter.